Some of our thoughts.

 

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Showrooming is a shopping behaviour being embraced by a growing percentage of bike consumers and bike store retailers are taking different approaches when dealing with this type of competition. Showrooming is the name given to a shopping behaviour whereby a customer visits a store to view a product or design then purchases the item at a cheaper price online. The internet and smartphone technology empowers the consumer to start searching for a product the moment they leave a retail store or even beforehand. We are probably all guilty of this practice but we may not stop to realize how largely our own business is being effected by showrooming and what we can do about it. Continue reading ›

fitting measurementsDid you know that in Cyclo, you can record your customers measurements, and fitting details, allowing for fitting of every bike the customer owns, and linking to any job ticket that the bike fitting is booked in for.

What this means is your customers fitting and measurement details are always there, at a single press, for your staff to see and use.

This feature allows you to take your customer service to the next level, with the customer not needing to be ‘fitted’ every time they book their bike in.

The measurements and fitting details are on the customer details page, on the right hand side under measurements. You can also access this area directly from the sale, when booking in a job. Simply click on the job to bring up the work order popup, select the workorder tab and select ‘customer fit’.

New RFID now available

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The new RFID kit from is now available.

RFID is a fantastic tool and with the new POS pack for USD$2200, it is very affordable too. The pack includes everything you need to get started with RFID. It includes the wireless scanner to scan all the items throughout the store, the desktop scanner for stocking in, and 100 re-useable RFID tags.

Cyclo users who are currently using RFID have reported that it pays for itself within three months.

The benefits they have found are:

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Introducing Cyclo’s latest feature – the ability to add tasks to items on the sale and book in the job onto a calendar, straight from the point of sale!

What this means is for fits, service, repair work and custom builds you can assign tasks that people need to complete in order for the job to be done, book that task into the calendar by the person, customer, task and time required, and even colour code the task so you can easily see what type of task it is (eg quote, fit, repair, service, custom build).

Update for Oncyclo

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In the latest update of Cyclo we have added a variety of new features. This includes various sale page enhancements, the ability for single click printing and searching for a supplier code through a sale. For more details keep reading:

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